Refunds, Returns & Cancellations

1. Overview

We want you to be satisfied with your purchase. This policy outlines our refund, return, and cancellation terms for different product types. If you have questions or need assistance, please contact us.

2. Physical Products (Books, Training Aids)

Return Window

Physical products may be returned within 60 days of purchase for a full refund, no questions asked.

Return Process

• Contact us at support@theintelligentgolfer.ai to request a return
• For books: You may keep the book. We will process your refund immediately upon request.
• For training aids: We will provide return shipping instructions if needed
• Return shipping costs are the customer's responsibility unless the item is defective, damaged in transit, or we sent the wrong item.
• Refunds are processed within 5-7 business days after approval

Condition Requirements

Training aids should be returned in good, resalable condition. Damaged or excessively worn items may not qualify for a full refund.

3. Digital Products & Online Programs

Single Plane 30 & Training Programs

Digital training programs like Single Plane 30 come with a 30-day satisfaction guarantee. If you're not satisfied with the program, contact us within 30 days of purchase for a full refund.

Refund Process

• Email support@theintelligentgolfer.ai with your order details
• Include a brief reason for your refund request (optional)
• Refunds are processed within 5-7 business days

4. Membership Subscriptions

How Memberships Work

Membership subscriptions automatically renew at the stated interval (monthly or annually) until canceled. You will be charged the current membership rate at each renewal.

Cancellation Policy

• You may cancel your membership at any time
• Cancellations take effect at the end of your current billing period
• You will retain access to membership benefits until the end of the paid period
• No partial refunds are provided for unused time in the current billing cycle

How to Cancel

Contact support@theintelligentgolfer.ai or manage your subscription through your account settings.

5. In-Person Golf Schools (Premier Schools and SPE)

This policy applies to all Premier Schools (3-Day, 5-Day, Specialty Schools) and SPE (1 and 2 Half Day).

Refunds

• 60+ days before the Event Date: Refund available. Refunds are issued as the amount paid minus a $500 refund fee. (Transfer fee: $0)
• 31–59 days before the Event Date: Refund available. Refunds are issued as the amount paid minus a $500 refund fee. Transfers incur a $250 transfer fee.
• 30 days or less before the Event Date: No transfers and no refunds (school is non-refundable).

Transfers

Each additional time a school is transferred to a different date, an additional $250 transfer fee applies. After 4 transfers, the school registration is locked and is non-refundable. Exceptions may be considered for medical issues with a physician's note.

Agreement

By purchasing a school, you are agreeing to this policy.

Questions

Email: Schools@GravesGolf.com

Definition

'Event Date' means the first day of the scheduled school.

6. Shipping & Delivery

Shipping Costs

Shipping costs are calculated at checkout based on your location and order size. Free shipping may be offered on orders over a certain amount.

Delivery Times

Most orders are shipped within 1-3 business days. Delivery typically takes 5-10 business days for domestic orders and 10-20 business days for international orders.

Lost or Damaged Shipments

If your order is lost or arrives damaged, contact us immediately. We will work with the carrier to resolve the issue and may send a replacement or issue a refund.

7. Refund Processing

Approved refunds are processed within 5-7 business days. Depending on your bank or credit card company, it may take an additional 5-10 business days for the refund to appear in your account.

Refunds are issued to the original payment method. If that is not possible, we will work with you to arrange an alternative.

8. Exceptions

The following items are non-refundable unless defective:

• Gift cards or promotional credits
• Items marked as "final sale" at the time of purchase

9. Contact Us

If you have questions about returns, refunds, or cancellations, contact us at:

Graves Golf
Email: support@gravesgolf.com
Website: https://theintelligentgolfer.ai/contact
Toll Free Inside the U.S.: (866) 377-2316
Outside the U.S: (405) 562-9225